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Our lives: Five Years Later

Missourian
Columbia, Missouri
 Sept 10, 2006

Greg Heifner, founder and CEO of a Columbia-based satellite communications company, watched the events of Sept. 11, 2001, unfold on television in disbelief.

But after a call from a man he calls an American hero and a friend, the course of his life changed forever.

Heifner, 54, had sold most of his shares of his first Columbia-based satellite communications company, Heifner Communications, in 1997 and retired from his next business, WSNet Programming and Technology of Columbia in 2000. In September 2001, Heifner was working on a new satellite television venture, but the events of Sept. 11 led him to open Orbital Data Net.

"I want to be able to help people and make a living at the same time," Heifner said. "I don‚t think those two are mutually exclusive."

Heifner‚s friend Capt. Scott Shields, emergency management director for New York-based private security company Marine Safety Services, and his rescue dog Bear had been among the first emergency responders to reach ground zero. Shields and Bear, a golden retriever, worked 18-hour days, and Bear is credited with finding the most victims of all rescuers.

But Shields saw that the rescue effort at ground zero was hindered by ineffective radios.

"We couldn‚t get messages outside of the trade center for assistance," Shields said. "I saw the need in the emergency management community for satellite communications."

Shields called Heifner, a longtime friend with an engineering background and more than 25 years of experience in satellite communications. He told Heifner that communications at the site were dead, and he needed Heifner‚s expertise to help solve the problem.

"I saw the tragedy from the viewpoint of a communications expert, so the way it influenced me is to ask "How can I keep that from happening again?‚" Heifner said.

As a result, Heifner formed Orbital Data Net, which opened in June 2002. As founder and CEO of the company, he has used his expertise to develop products that can restore communications after disasters.

Among his products are the satellite communications briefcase, which Heifner affectionately refers to as the "007 briefcase," and the Egg, a small, egg-shaped unit on a trailer that opens up at the push of a button to create a mobile satellite communications center complete with telephone, fax and Internet service.

Heifner has sold his products to agencies including the Kansas City Department of Health, the U.S. Air Force and most recently the state of Louisiana. In the last project, Heifner created a network across the state that allows for continued voice and data communications in the event of a disaster.

"I feel like I should be doing something to benefit society," Heifner said. "My equipment can save people‚s lives."

˜ Elizabeth A. Phillips

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